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FAQ

Basic usage
How do I set myself 'out'?
To set yourself 'out' just click on your name. To mark yourself back 'in' click on your name again.
How do I set a different location?
Click on the menu button to the right of your name, enter your location in the 'location' field and click on 'Out'.
How do I set when I'll be back?
Click on the menu button to the right of your name, click on a return time, return day, or enter whatever return time you want into the 'Custom return time' field.
Can I change other people's status?
If your company admin or team admin has enabled this option then you will be able to change the status of other people in the team the same way you can change your own. If clicking on your team members name doesn't do anything, you will need to talk to your internal support person to enable this function.
How do I view other teams?
Click on the menu button to the top left of the window. Any teams you are permitted to see will be shown in the menu.
Is my company using the In/Out Board to track me?
No. Virtual In/Out Board specifically does not have any tracking or logging ability. It is designed as a communication tool, not a tracking or time-sheet tool.
What devices can I use to access my In/Out Board?
Virtual In/Out Board will work on any modern web browser or device, including Internet Explorer 9+, Chrome, Safari, Firefox, Android and iOS. All devices will instantly sync with each other, across desktop, tablet and phone. We have apps for Android and iOS.
Do you have an app for mobiles & tablets?
We have apps for Android and iOS.
How can I view more than one team at once?
Open this page in your browser then you can split the page into as many views as you like. In the top-right corner of that page the button will add an extra column.
I've got a big screen, can I keep the team list open all the time?
If your screen is big enough then the top of the sidebar will contain a padlock button which you can click to keep the sidebar open.
Administration
What's the difference between a Company Admin and Team Admin?
Company Admins can do anything to any team and change other company-wide settings, but Team Admins can only edit their own teams. See Admins & Delegation for more details.
How do I add users?
There are three ways to add users:
  1. To add a user direct to a team, click on the add button add at the top of the team list.
  2. To add multiple users to a team, click on the configure button next to the team in the main menu then click on 'Team Members'.
  3. To add lots of users at once, click on the 'Import' menu option.
Users you create will be sent an email to verify their email address.
What are Team Admins, Setters and Viewers?
These are the different permission levels users can have in the team:
  • Team Members - will appear in the team list and can also view the team (there is also an option to allow Team Members to set other people's status in the team.
  • Viewers - can view the team even if they aren't a member.
  • Setters - can set other people's status in the team. Might be useful if you want an assistant to set people's status if they call in sick, etc.
  • Admins - can add/remove users and create child teams (if permitted in the Company Settings).
How do I rename a user?
  1. Click on the add add button at the top of a team list
  2. Click on the edit Edit Team button.
  3. Click on 'Team Members'
  4. Click on the user's name and you'll be able to edit it.
How do I rearrange or sort users in a team?
To move a user in the list, go to the Edit Team / Team Members list, ensure the 'Sort team...' option is set to 'Manually' and drag the drag handles next to a user's name.
How do I add teams?
Click on the add Add button at the top of any team list, and select Add Team group_add
How do I group teams by Department?
First create a team for the Department. Then when you are adding a team, start typing the Department's name in the 'Parent team' field and select it from the list.
I've already added a team, how to I move it into a Department?
  1. Click on the add add button at the top of the team list and select Edit Team edit
  2. Select 'Team name & parent'.
  3. Enter the Department's name in the 'Parent team' field and select it from the list.
  4. Click on 'MOVE TEAM'.
Our company has lots of staff, how can I add them all easily?
See our import feature, there's plenty of help and some examples there.
How can I control which teams people can see?
Company Admins can change this in the Company Settings / Team Visibility page. The options are:
  • Users can see all teams - This is the default setting.
  • Users can see other teams under the same parent - This allows teams to see the other teams in their department, but not other departments.
  • If neither of these options are selected, then employees will only be able to see teams they are in (and teams they have been given view or set privileges for).
Useful Features
Kiosk accounts
Kiosk accounts are great if you want your In/Out Board on display on the wall and to let all users set their status as they walk past.
  1. First create a 'Kiosk Account'.
  2. Add the kiosk account to the team you want on the wall, giving it the 'set' permission.
  3. On the kiosk terminal, log in using the kiosk account email address and password.
Visitors
You can let visitors sign themselves in/out. In the Company Settings / Visitors page select 'Enable Visitors'. If you have a kiosk account in your reception then it will default to the Visitors page.
Extra staff details
You can display extra details (such as phone extensions, regular shift hours, etc) after people's names. Just edit people's names and put either a ', ' (comma space) ' - ' (space hyphen space) ' (' (space open-bracket) or '  ' (2 spaces) between the names and other information. The other information will be shown in a smaller font like this:

See How do I rename a user above.
Late Alerts
If you have staff working in the community you can be notified if they don't return on time. We call these 'Late Alerts' and they can be configured on a team-by-team basis.
  1. Click on the configure button next to the team in the main menu.
  2. Click on 'Late Alerts'
  3. Turn the feature on, choose a delay before the alert is sent and select a user to send the alerts to.

Late alerts by email and push notification are completely free, however alerts can also be sent by SMS for an extra $5 USD/month. To enable SMS late alerts:
  1. Head to the Company Settings / SMS page and click on 'Enable SMS' and add mobile numbers to your staff. You can also get your staff to enter their own mobile numbers at the Communication Preferences page.
  2. Back in the Edit Team page you can choose a person to receive the Late Alerts.
Lone Workers
If you have staff performing hazardous tasks or working alone, you can check on their location and make them have to 'check-in' regularly to confirm they are safe. Our 'Lone Worker' features include:
  • Being notified if a lone worker fails to 'check-in' regularly when they are doing hazardous tasks;
  • Being notified when a lone worker starts a hazardous task;
  • Being able to view the location of lone workers on a map while they are doing hazardous tasks.

Lone worker features are 'pay-as-you-go' and cost only $5 USD per month per lone worker. You only pay for active lone workers in each month - if a lone worker is on vacation or doesn't do hazardous work very often then you don't pay that month.

To enable Lone Worker features, head to the Company Settings / Lone Workers page.
Evactuation mode
During an evacuation you can check-off all your staff and visitors as they are accounted for in an assembly area, even if your device loses internet connection. You can choose to send emails to a Manager when evacuations are started and completed

To enable Evacuation Mode, head to the Company Settings / Evacuation Mode page.
Sign out reminders
If people forget to set themselves 'Out' at the end of the day, we can send them reminders. In the Company Settings / Sign-Out Reminders page. You can choose a time after which people are regularly reminded to sign out.
Setting status by SMS or email
You can quickly set your status by SMS message or emails like:
  • out
  • out lunch back at 2
  • off sick till Tue
  • out for 1 hour
  • in meeting 30m
  • in leaving at 6pm
  • out back in 10
  • out home visit 14:30

To use email, send your status to (Sign in to see our email) with the status at the start of your subject line or the first line of your email.

To use SMS it first needs to be enabled at the Company Settings / SMS page. Our SMS features cost an extra $5 USD/month and carrier charges may apply.

Note: In some countries our actual number is replaced by a local short number which can't recieve messages. If you gon't get a reply from us, try texting our number directly. Our number is Sign in to see our number here.
Quick toggle method
If people accidentally change status with a tap, you can instead make them need a double-tap or use the Set Status page. Change this setting at the Company Settings / Setting Status page and change the 'Quick toggle method' to something else.
Custom colors
You can change the default colors of Virtual In/Out Board in the Company Settings page.

From there you can also define 'Custom Location Colors' which change a user's color depending on their status, e.g. Off sick all in red, First Aider in green, etc.

Each team can have their own colors in the Edit Team / Team Color pages.
Communication preferences
If you want to change your communication preferences (notification, sms or email), open the side-bar menu, click on your name in the header, then click on Communication preferences. From there you can choose which type of message should be delivered by which method. The preferred method is Push Notification, followed by SMS message and finally email.

To enable push notifications you need to download our apps for Android or iOS and log-in from the app.

To enable SMS, first our SMS features need to be enabled, then you need to add your mobile number in the Communication preferences page.
Your account
How much does it cost?
At Virtual In/Out Board you only pay a low monthly fee for the users you have. See our pricing page for more details.
How do I pay?
When you sign up to Virtual In/Out Board you will get a 30 day free trial. Towards the end of the 30 days we will send you an email requesting payment based on the number of users you currently have. You can pay monthly or annually and will be charged at the beginning of each period. We will send you an email when your subscription is about to expire. If you choose to store your credit card in our secure vault then you can enable automatic payments, so you don't have to do anything! You can cancel your automatic payments at any time and go back to manual payments.
What if need to add more users?
If you are on a monthly subscription, or only have one month remaining of an annual subscription then you can keep adding as many users as you need. When your subscription renews at the end of the month you will pay for the users you have. If you are on an annual subscription you can add up to 50% more users, so you don't need to pay every time you add a user. If you need to add more than 50%, you will be directed to the Company Settings / Subscription page where you can update your user allowance.
Can I close my account?
You can cancel your account at any time at the Company Settings / Cancel page.